Refund policy

Return and Refund Policy

We want you to love your Ma Vie Jewelry. If something isn't right, we offer a 14-day return policy, which means you have fourteen days after your order is delivered to request a return.

Return eligibility

To be eligible for a return, your item must be:

In the same condition you received it, unworn and unused
In its original packaging with all tags attached
Accompanied by your order number or proof of purchase
Requested within 14 days of delivery

How to start a return

Email us at hello@maviejewelry.com or call 786-350-0134 with your order number and reason for return. We respond within 24 to 48 hours, Monday to Friday. If your return is accepted, we'll send instructions on how and where to send your package. Our return address is:

Ma Vie Jewelry, 417 W Allen Ave, Suite 102, San Dimas, CA 91773, United States

Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping is the customer's responsibility, except when the item arrived damaged, defective, or incorrect. We recommend a tracked shipping method, as we are not responsible for return packages lost in transit. We do not charge a restocking fee.

Items we cannot accept for return

For hygiene and safety reasons, the following are final sale and cannot be returned:

Earrings of any kind
Custom or personalized pieces, including initial and letter pieces
Items marked as "Final Sale" and gift cards
Items damaged after delivery due to misuse or normal wear

Damaged or wrong items

Please inspect your order upon arrival and contact us within 48 hours at hello@maviejewelry.com with photos if the item is defective, damaged, or incorrect. We'll replace it or make it right at no cost to you.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new piece.

Store credit

Eligible returns can be refunded as store credit instead of your original payment. Store credit never expires and can be used on anything in our shop.

International orders

Due to customs fees, international orders can only be returned if they arrive damaged, defective, or incorrect. Customs duties and taxes already paid are non-refundable.

If your order never arrives

If your tracking shows delivered but you didn't receive it, or your order hasn't arrived within the expected window, contact us at hello@maviejewelry.com or 786-350-0134. We'll investigate with the carrier and make it right.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.