Shipping policy

Shipping Policy

Here is what to expect when your Ma Vie Jewelry order ships.

Where your order ships from

All orders ship from our fulfillment center in California via USPS and FedEx.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You'll receive a tracking number by email once your order ships.

Shipping cost and delivery (United States)

US shipping is calculated at checkout based on your address and the service you choose, and the exact cost is shown before you pay. Standard shipping is free on US orders over $70. Most US orders arrive within 4 to 8 business days after processing. Faster services are available at checkout.

International shipping

We ship to select countries outside the United States. International shipping rates are calculated at checkout based on your destination, and delivery times vary by country and service.

All international orders ship DDU (duties and taxes unpaid). Any customs duties, import taxes, or brokerage fees charged by your country are the customer's responsibility and are not included in the price of your order or shipping. We're unable to estimate these fees in advance. Please check with your local customs office for details.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime by replying to your order confirmation email or contacting us at hello@maviejewelry.com.

Delayed or lost packages

If your order hasn't arrived within the estimated window, contact us at hello@maviejewelry.com with your order number. We'll investigate with the carrier. If a package is confirmed lost in transit, we'll send a replacement or issue a refund at no cost to you.

Once tracking shows a package as delivered, we are not responsible for packages that are stolen or missing from the delivery location. If this happens, contact us and we'll help you file a claim with the carrier.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us at hello@maviejewelry.com within 1 hour of placing the order and we'll try to correct it before shipping.